CANCELLATION POLICY

We are a small spa and  space can be limited. In order to provide our clients with the best service possible,  we have implemented a 24 hour cancellation policy. 

Please note that by booking an appointment, you are accepting the conditions of our cancellation policy. We really appreciate your business and hope you have a relaxing experience with us.

Arriving 

Please arrive 15 minutes early for your first appointment, and 5 minutes early for all other appointments. This will give you the necessary time to settle in and fill out any forms. In fairness to all of our clients, appointments will always begin as scheduled and any late arrivals may lose a portion of their treatment time.   Please turn your cell phone off when you arrive.   We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately, arriving too late to perform a service will result in a cancellation.

Booking 

When booking your appointment, you will be asked to provide a valid credit card number to reserve your appointment. Please note that a small deposit will be taken upon booking. The deposit will be applied to your account. The deposit is Non-Refundable. If you cancel less than 48 hours in advance we will charge you the amount of the deposit. If you reschedule with less than 48 hours notice a re-booking fee will be applied. If you reschedule or cancel the appointment with more than 48h notice the deposit will remain on your account and may be used for future appointments.   

Cancellations 

If you need to cancel an appointment please call us 905-239-9772 as soon as possible. This gives us the most time to re-book other clients. Should you continuously reschedule, cancel or not show up for your appointments with insufficient notice we will ask for a deposit when booking and you may be charged a re-booking fee. The deposit will be applied to your account. Should you not show for your appointment the deposit will be forfeited. We fully understand that sometimes not making it to your appointment is outside of your control. We ask that you do call us and inform us as soon as possible so we may make a note of it.   

If you need to cancel your Spa Package appointment, please call us 905-239-9772 at least 48 hours in advance. If you do not notify us 48 hours in advance we will charge the amount of your deposit.  This gives us limited time to re-book other clients. Thank You for your understanding.   

No shows and late arrivals disrupt the technicians day more then we can say. Thank You for your understanding.  

Appointment Reminder 

Please let us know if you need help remembering your appointment.

Parking 

There is plenty of free parking in our large private lot.